How this should work. I am using Outlook Client, not Email router.
If I send email from CRM, it first goes to my Outlook and leaves from there. Then If somebody answers it, the answer mail comes back to my Outlook. But then I need manually track or set regarding it if I want to get the answer mail back to CRM.
I thought in this case it comes to my Outlook and when Outlook syncs with CRM, it goes to CRM.
So what is the correct way to get emails straight to the CRM without manually tracking or set regarding when using Outlook client?
In CRM diagnostics there are all crosses checked.