CRM 2011 Recieve email messages in Queue automatically

Hello,

I am trying to figure out how to configure a Queue to automatically receieve emails from support@companyname.com.

The queue is setup in the email router for inbound email and the test access button says 'successful' but emails are still not automatically recieved in the Queue in CRM.

Am I missing something here?

Thanks,

Darren

Darren Mercieca