hello. i have a client that wants an automatic email distribution workflow such that the emails are routed to different individuals based on certain criteria like
1. Time when the Email was recevied( intervals like 10mins, 1hour, morning time etc)
2. if a perticular individual queue exceeds a certain amount of cases alert the user and route cases to another queue
3. If a user has recieved an email message next mail should be routed to another user