Hi guys
I am seeing a problem (I think) with the reopening of a quote and / or sales order in CRM 2013, it is simple really, can you open an active quote or one that has been won or a sales order that is fulfilled, this may be for no other reason than a keying error or in the case of a quote, if it has passed its valid date and a customer subsequently orders, we may want to re edit a closed quote?
It seems an obvious thing and I cannot find it!
I hope you can help!
Kerry