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Replying to email auto set Queue In Email "From" field

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I have CRM 2011 IFD

I Set 3 Queues(Contact Center,Corporate Sales,Corporate Services)for teams and each queue have different Email address

From Queues when reply to incoming email the From field of Email is current crm user by default.

but I want reply email via same queue instead of crm user, means Queue should be auto set inFrom field .

if Email is in queue Contact Center then Email From filed Should auto set to that queue

simlarly for others ones.





Muhammad Sohail









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