Hi all,
I have added a custom field named "due by" in queueitem entity. Then I created a system view named "Calls due next 1 hour" again in the queueitem entity with filter condition as:
Field: due by Filter: Next X Hours Value: 1
But this view seems to behave wrongly.
E.g. Suppose current system time is say H:MM AM/PM, then this view is displaying all the records which are due by tillH+1:59 AM/PM. While I am expecting it to display all the records which are due by tillH+1:MM AM/PM only.
Because of this issue, my custom view is displaying records in the range or around next 1 - 2 hours. E.g. if the current system time is 10:01 AM it displays records till 11:59 AM which is around 2 hours whereas if current system time is 10:59 AM, it again displays
records till 11:59 AM which is 1 hour.
This seems to be a bug in "Next X Hours" filter of CRM because I have checked it for some other entities as well by creating a custom view with "Next X Hour" filter where X is set to 1 and all are displaying records till59th minute of next hour.
I have posted this issue here just to confirm whether this is really a bug or only I am facing this.
Thanks