I'm currently troubleshooting an issue with Outlook 2010 with CRM2011 Client installed, suffering from poor performance on a Citrix XenApp6 box.
The issues have been the constent Outlook 'toast' messages popping up stateing it's trying to connect to the exchange server. When it does this it freezes the outlook client and makes it unusable. The only rememdy so far has been to remove the CRM Outlook client.
According to some Microsoft documentation I found it states:
"Microsoft Dynamics CRM for Outlook with Offline Access is not supported for installation with roaming user profiles, Windows Server Remote Desktop Services, or Citrix Presentation Server. If you are using Microsoft Dynamics CRM for Outlook with roaming user profiles, Windows Server Remote Desktop Services, or Citrix Presentation Server, you should install Microsoft Dynamics CRM for Outlook from the command prompt and include the parameterdisableofflinecapability. This will remove the offline button from the Microsoft Dynamics CRM for Outlook user interface."
As the Go Offline button is still present on our outlook sessions. Does this mean the outlook client wasn't installed with the /disableofflinecapability switch? And what are the implication if this is true?
I've also discovered in the folder "Program Files (x86)\Microsoft Dynamics CRM\1033\sql\5.0" a MSDE_MSCRM9690.mdf dated a month ago. Is this evidence that somebody did try to take CRM offline, or is this something else?
The documentation is not worded great, so can somebody confirm that Microsoft are saying the Roaming Profiles are supported on Citrix, but you must remove the Offline capability? Rather than them not being support at all?
And as we have two Citrix boxes for load balancing how does the 'CRM must have only one synchronising client' get handled? If roaming profiles are present does that mean regardless of which box I connect to I only have the one primary outlook session?
These issues have been very timeconsuming and frustrating to address, and I would appreciate any ideas or suggestions from the community.
Many thanks for your time.
Steve