Hi,
I have a workflow running on Incident which sends emails when CurrentStatus is changed to 'In Process'. Workflow checks for Incident's CurrentStatus, if CurrentStatus is equal to 'In Process' then sends an email out to contact. Otherwise end the process.
Because of some reason there is delay in workflow execution, sometimes they takes 2 minute to start.
If we change the CurrentStatus to 'Awaiting Details', an instance of workflow will trigger (But there is a delay). Now immediately after it, if we change the CurrentStatus again to 'In Process' it will trigger another instance of workflow.
As I mentioned there is a delay in all processes, both instances will kick in at the same time and will check the current status which is 'In Process'. So both processes will send same email message and user will receive same email twice.
It might be infrastructure issue but I want to investigate the actual problem so that I can report to the responsible team.
Can anyone please suggest me what could be the reason in delay.
Thanks in Advance.