Hello Everyone,
We have a background workflow registered in Registration entity on Create and Update of Status field. It sends an email when status equals to "Send Email".
Customer reported that, on change of the status to "Send Email", workflow has triggered twice and sent the email twice in Prod.
We have a ribbon button in Registration entity which changes the status to "Send Email". When the record is created it will be in "Account Created" status. But we have a background process which also creates Registration record but directly with "Send Email" status. So, we have enabled the workflow for On create as well.
We tried repro the same issue in Prod by creating a record with status "Account Created" and changed the status to "Send Email". It has triggered only once. But we could see in Email Messages, it was triggered twice for many records continuously. And also observed this problem only after the workflow is enabled on Create of a record. Can anyone please explain what could be the issue?
Thank you,
Nithya