Hi, we have recently upgraded from CRM 2011 to CRM 2016. We notice that field values from recieved do not get copied to reply e-mail when a user replies. Any suggestion how to re-enable this behavior?
Thanks in advance
Hi, we have recently upgraded from CRM 2011 to CRM 2016. We notice that field values from recieved do not get copied to reply e-mail when a user replies. Any suggestion how to re-enable this behavior?
Thanks in advance