OK I am coming from Outlook BCM onto Dynamics CRM Cloud. I have equipment out in the field that is serialized that we support and need to keep track of support calls per piece of equipment. In BCM what we did was make all the serial numbers the "Contact" names so we could tie them to "Accounts" then we had a custom form that was called Equipment that we could say new equipment and then every time you opened a "Contact" that was created with that form it would open that particular form with the information. Now in CRM I do not believe I can have the same functionality. It appear that contacts are contacts. So I am thinking I want to create a new Entity called Serialized Equipment. In there I can create a form and add all the particular fields and link them to their appropriate account. My issue is once created I don't see how I can create new cases like I can if they were a "contact". So I am wondering if I can and then I am also wondering what is the best way to handle this particular senerio. I just don't want to go way down a path and find out it is better done a different way. Thanks.
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