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Handle events in Unified Service Desk with custom code

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Hi,

I'm new to customizing the USD and I can't get anything working atm. How do I start with coding with this thing? The walkthroughs really don't help me.

The scenario is as follows, a ISV has supplied a hosted controll which raises events in the USD and I want to take action on these. I have given up on using the configuration parts and I need to develop something that does this  for me.

So how do I start? I've tried using the CTI connector template but that gives an error saying "The designer must create an instance of type 'Microsoft.Uii.Desktop.Cti.Controls.CtiDesktopManager' but it cannot because the type is declared as abstract." That's it, nothing more. Is this normal?

How do I just get something up and running and callable from the USD?

Very confused atm...

Regards


Rickard Norström Developer CRM-Konsulterna
http://www.crmkonsulterna.se
Swedish Dynamics CRM Forum: http://www.crmforum.se
My Blog: http://rickardnorstrom.blogspot.se


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