Hi All,
I am new comer in USD dynamics crm, I want to know how far we can custom within USD? Is it possible to create something like softphone ingrated with CTI and Cisco telephony system within USD?
ie: when incoming call occur, in USD screen will show pop up a softphone including softphone keypad and some custom button like transfer call or automatic create lead into CRM.?
if you guys have links that can explain regarding this its very helful for me :)
thanks