CRM 2011 Dialog Step Send Email - Create New Email - Dynamic Values in Email Body not returning any values

Hi,

I have a Phone Call that I set up a Dialog to run.  One of the steps is to create an email.  The email body contains the following dynamic fields:

In the body, the First Name is NOT displaying and the full name are not displaying.

What am I doing wrong?

Envrionment:  CRM 2011 On Line.

Thanks in advance