Hi,
I have a problem related to accessing of Session details in Dynamics CRM-Unified Service Desk.
When a CTI Search is made and there is no match with the contacts then I am displaying a html page where user can search for contacts with other filter criteria (result will be displayed in a grid). Now on click of a record/contact in the search result I was able to display the contact details in new tab/session but I was not able to see the CTI Information in the newly created session.
Please help me on this, to get CTI Information (as data parameters) in USD.
Thanks,
Pradeep