Hi Everyone,
I am trying to investigate a strange error occurring on CRM 2016 on-premise. Sometimes the site crashes unexpectedly. Well it happens with applications, so this is not my main problem. The problem is that after I am trying to refresh the page, it fails to load again. Only a blue stripe is visible on top which is supposed to be the menu, and everything else is blank. Furthermore, the same thing happens for all organizations on the same server. I receive the following script errors on the console:
InvalidCharacterError
File: global.ashx, Line: 28086, Column: 601517
Unable to get property 'getServiceDirectory' of undefined or null reference
File: global.ashx, Line: 27304, Column: 5
Currently the only working solution to recover is to restart the computer, but I would like to find out what exactly goes wrong. Any ideas?
The server is upgraded from a 2011 instance, I am not sure if it has anything to do with the issue.
Regards,
Adam