Hi,
sometime, I face the issue while accessing Interactive Servicce Hub - On premise instance 2016 (sometimes).
My requirement is like, if Case is gets resolved, then I need to create an KB article and it should be in Draft status and having case information on KB article. but when the KB article is created when case is resolved ( I wrote a code for this) then I am not able to directly modify the KB article (as it comes in ready only state) . I need to go Interactive service hub then can modify the KB article.
Thanks is advance!