Hello,
One of our users of an On-Premise CRM 2011 installation is reporting a problem when trying to go online with their CRM Outlook Client. First, a window appears that says "Uploading data", which takes many hours to complete. When it has finally finished, CRM reports that thousands of service activities have failed to synchronise. There is no usefull info in the error messages. It is the general error that says that an error has occured and that you should contact your system administrator.
The trace log on the server gives more information:
>Crm Exception: Message: 'ServiceAppointment' entity doesn't contain attribute with Name = 'organizer'., ErrorCode: -2147217149
[2013-02-13 14:30:23.077] Process: w3wp |Organization:a0527613-9685-de11-9db6-000c29136cae |Thread: 67 |Category: Platform.Sdk |User: efe7d864-9685-de11-9db6-000c29136cae |Level: Error | VersionedPluginProxyStepBase.Execute
at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
at Pipeline.Execute(PipelineExecutionContext context)
at MessageProcessor.Execute(PipelineExecutionContext context)
at InternalMessageDispatcher.Execute(PipelineExecutionContext context)
at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode,
ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)
at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)
at
at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at MessageRpc.Process(Boolean isOperationContextSet)
at ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)
at ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)
at ChannelHandler.AsyncMessagePump(IAsyncResult result)
at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at AsyncResult.Complete(Boolean completedSynchronously)
at ReceiveItemAndVerifySecurityAsyncResult`2.InnerTryReceiveCompletedCallback(IAsyncResult result)
at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at AsyncResult.Complete(Boolean completedSynchronously)
at AsyncQueueReader.Set(Item item)
at InputQueue`1.Dispatch()
at ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
at IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)
at _IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
>Web Service Plug-in failed in SdkMessageProcessingStepId: {E3CBBB1B-EA3E-DB11-86A7-000A3A5473E8}; EntityName: serviceappointment; Stage: 30; MessageName: Retrieve; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel,
Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: Microsoft.Crm.Metadata.AttributeMetadataNotFoundException: 'ServiceAppointment' entity doesn't
contain attribute with Name = 'organizer'.
at Microsoft.Crm.Metadata.EntityMetadata.GetAttribute(String attributeName, NameMappingType mapping)
at Microsoft.Crm.Query.ColumnSetExpression.AddColumns(NameMappingType mapping, String[] attributeNames)
at Microsoft.Crm.Query.EntityExpression.FromSdkQueryVisitor.Visit(ColumnSet columnSet)
at Microsoft.Crm.Query.EntityExpression.InitializeColumnSet(String entityPlatformName, ColumnSet cs)
at Microsoft.Crm.Extensibility.MonikerColumnSetRelatedEntitiesQueryToEntityExpressionConverter.InternalConvert(ICrmConversionContext context, Object[] inputFields)
at Microsoft.Crm.Extensibility.ConverterBase.Convert(ICrmConversionContext context, Object[] inputFields)
at Microsoft.Crm.Extensibility.ConversionDescription.Execute(ParameterCollection fieldValues, ICrmConversionContext context)
at Microsoft.Crm.Extensibility.DictionaryMapper.Map(ParameterCollection inputs, ICrmConversionContext context)
at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
.
I find this very strange, because I can't find any attribute with the name 'organizer'. We have customized the service activity entity, but have not created an attribute with that name, so i have no idea where this attribute could come from. Furthermore, other users who have the same configuration as this user have not reported any issues. So it is just 1 user who has this problem. The users are using the CRM 2011 Client with Outlook 2003 SP3.
I have already reconfigured the client's connection to the CRM server, so that it would reïnitialise its local database. This seemed to solve the problem. I was able to go offline and online without any problems. However, a few days later the user reported the same problem again.
Does anyone have any ideas to solve this problem?
Any help would be appreciated.
Best Regards,
Pieter