Previous to Rollup 13 being applied to our on premise crm 2011 instance. You were able to set and save the regarding field on a received email.
With rollup 13 you can set the regarding field but the save, save as fields are now disabled.
usage scenario: An email is received and the operator recognizes that the email is regarding an existing case. previously they would just set the regarding field on the email to the case and save the email.
The work around is that you now must find the case you want to associate the email to and add the email to the case via case screen activities screen.
Has anyone else experienced this issue?
Cheers
Adam